Refund and Returns Policy

HSA UK TRADERS LTD operates the following returns policy:

If you decide you no longer want the bullion bars or coins you have purchased from us, unfortunately, it is not possible to return them. Prices are determined by the live precious metal spot prices, the goods we supply are dependent on fluctuations in financial markets. Therefore, there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.

Refunds are entirely at the company’s discretion and will only be made if approved in writing by the Managing Director of the company. With the exception of bank holidays, when the next business day will be used, any approved refund will be processed in full, less any administrative fees.

The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations of 2013 stipulate that a consumer has the right to cancel a contract within 14 days of placing an order for many online contracts (or at a consumer’s place of employment, home, or other location). There are, however, a few exceptions to these Rules: No contract entered into with the Company may be cancelled unless agreed upon by the Company (via its Managing Director). This is because the acquisition of Metal is exempt from any contract with the Company that is based on changes in financial market prices.

The company reserves the right, in spite of the preceding clauses 5.b, to allow for the cancellation of an order in exceptional circumstances. All written requests to cancel an order must be sent to [email protected] within six hours of the order’s placement. The Company’s decision regarding requests to cancel an order is final, and each request will be considered on an individual basis.

Our Market Loss Policy applies to all agreed-upon order cancellations made by the buyer because of the volatile nature of the precious metals markets. Any decrease in order value between order placement and cancellation will result in a charge for the Market Loss Policy of the Company. If the buyer cancels an agreed-upon order, they will have to pay a £100.00 administrative fee, plus VAT.

For further advice regarding our returns policy, please contact our customer services team on by email [email protected]